144 hours · Sep 2021 – Mar 2022
IT Support Technician
PC and mobile device hardware, assembly, and troubleshooting; operating system installation, configuration, and support; foundational networking and security concepts; scripting, virtualization, and desktop imaging basics; customer support best practices.
150 hours · Mar 2022 – Sep 2022
Network Technician
Linux system administration fundamentals (command line, scripting, user and permission management); network device configuration and troubleshooting; IP addressing, routing, and WAN/wireless technologies; security posture assessment, cryptography, identity and access management, and incident response for hybrid cloud environments.